The whole team is wonderful :: the best!-Elizabeth K.
Wanted to tell you that my boss was so happy with the sales guy from Magnolia his name is Tim Titzsimmons. She's been working with him for the past week and they are doing the install of her new AC unit this Thursday. Anyway she was telling me all about him this morning and she raved about how kind and professional he is and how he went out of his way for her so I thought I would let you know. She told me that a bunch of her neighbors are going to be going up for replacement of their units within the year and she's going to highly recommend Magnolia too!- Kristen A
Charles was very professional, even when our tenant would not comply as he was conducting the work. I would like to request that Charles conduct all our company service calls- A. Muldrow
Thank you for your assistance. You were correct about the problem!! All is good now, and I no longer need to wash my dishes by hand.- V. Leonard
I want to acknowledge the superior service that Brad provided.- M. Myrianthopoulous
Though this was the first time I used Magnolia, you came highly recommended. Andre was just wonderful! He really helped me out. I will be using Magnolia in the future.- Mrs. Callegari
I just want to thank you for the very quick response to our need of replacing the water heaters yesterday in a very short request. The job was completed to our satisfaction. Kim will be sending you a signed contract for the water meter installation.- V. Morales
Pablo was extremely nice and professional. Before getting started he really took the time to assess the entire issue; he asked a lot of good questions, walked around inside the house to see where all the pipes run, looked in the crawl space for the access drain (so he wouldn’t have to do the work thru the toilet hole) and checked for the outside vent. When he got started, he made a point to remind us to keep Sam (our 4yr old son) at a distance. Once the problem was fixed, he made certain the toilet was in place properly and working. And he left the bathroom cleaner than expected! Thanks so much!- J. Parks, Arlington, VA
Russ from your HVAC Department came out today to repair our heat. He was very polite and did a great job!- B. Anderson, Bowie, MD
Joe, the guys did a great job. Andre was out first thing yesterday morning and Carlos got the wall painted. They were done by early afternoon. I really appreciate all the hard work you guys did and for taking my call on Easter Sunday (please tell him I’m sorry to have interrupted). Have a great summer.- G. Lindsey
I would like to thank Magnolia Plumbing for sending Michael B. to my home for some plumbing issues. He is very knowledgeable and answered all of the questions in a clear and concise manner. Michael B. is a true professional in every sense of the word. He is seasoned and had the skills to determine what I needed in a home that I have lived in for 50 years! I will take his recommendations and have further work done on my home! I have used Magnolia Plumbing before, but never have I had such an astute plumber as Michael! Give that man a raise! I will recommend him to our neighbors!- Ruben S., Washington, DC
Michael, I had the opportunity to stop by (my rental property) and see your work over the weekend and was really pleased with the outcome. Thank you for doing such a nice job!- Christopher M.
I wanted to write and thank you for the service you provided me yesterday. The plumber was polite, professional, didn’t make me work for him, and asked if he could wash his hands! He went above and beyond and labeled my pipes for me and quickly looked at my hot water heater after knowing I’ve been having trouble. I really, really appreciated his service and will definitely call you for future jobs.- Kimberly O.
The supervisor made sure everybody was here even though it was short notice. They made sure all the equipment was here that they needed. I’ve always said, your only as good as the people who work for you. Once again thanks for the fast response on such short notice.- Larry E.
As a long term customer of Magnolia Plumbing the service of both Mr. Eric A. and Mr. Charles R. re-confirm why,…and for that reason I do want to acknowledge in writing the excellent work they did with respect to the kitchen plumbing in my home.- Sherrill B.
I would like to commend Jody B. from your company. Jody is a competent plumber who persists until a problem is solved. I have had two experiences recently with him and I can report he is a credit to your team. Thank you in advance, and for adding this to his file.- Robin W.
This was my first use of Magnolia Plumbing and I was impressed with all aspects of your service.- Susanne L.
After thirty-two years working for the federal government mostly in positions that provided services to clients, I know that very seldom do people say thanks. Well, I am grateful. I realize that Magnolia gets paid, and quite well, for providing HVAC/plumbing services but I also realize that there are levels of customer service and professionalism that can go beyond what can be quantified as merely doing business. Being a critical observer I am pleasantly surprised when I come across people who perform their job with personal integrity and a real passion for it. Yesterday, Reggie was a joy to observe. His interaction with Rinnai was on point – demonstrating an experience with the product that appeared to please the Rinnai representative. He managed to take a defective part and jimmy it to work with the understanding that the replacement part was on the way. I can’t really describe what he did but I recall hearing him ask Rinnai what sound should the part emit when he blew into it. It was clear that he enjoys the challenge of working with parts and using his hands to do the impossible. As a resident who, after three days without, has the use of hot water and heat, thank you for employing someone of Reggie’s caliber…- Deb C.
I am writing this message to thank your company but to especially provide a glowing review for Jackie Parks. He is by far the most amazing mechanic/plumber I or anyone in our company has ever encountered which combined is far more than 400 years… He was able to pinpoint the problem that had caused a back-up in the restaurant and proceeded to do everything in his power to fix it. When he realized it was a bigger issue he contacted the city and left it in their hands. They attempted to fix it but failed yet again leaving us just waiting for it to happen again. When it inevitably did, Jackie was able to respond very quickly and with one of our employees finally remove the final clog outside to restore things to normal. What an amazing person…I can’t say enough! He went above and beyond all expectations and for that he should be commended.- Eric C.
Georgetown University has evolved from a relatively medium sized college to a renowned international university. In the last quarter of a century, the university’s academic reputation skyrocketed making it one of the premier and elite universities in the country. While its academic stature increased, the number of buildings on campus also increased and more than two million square feet were added to support many new programs. Because of the growth of the university, the Facilities Management organization has had to find way to adapt and ‘get the job done.’ You and your company played a major role in this effort. The support you provided in a timely, and sometimes challenging environment enabled us to meet requirements and support the mission of Georgetown University. Upon my retirement from Georgetown, after 22 years, I want to express my sincere thanks to you and your employees for the support provided to me and to the Facilities Management department. Without you, we would not have been successful in providing the service and support required to maintain the small city of Georgetown University.- Richard P.
Dominic, I am VERY happy with the work! The plumbing guys were very nice and the work was done in a timely manner. The tile guy is very nice and he is doing a phenomenal job! As soon as I get the hourly quote from your office, I will be putting together a work order for the tile guy to complete some misc. tile work for the building. Thanks! This is the second paragraph of the sample testimonial. The first few sentences display in the testimonial areas on every page and the full text display here, on the 'Testimonials' page.- M. Propps, Manassas, VA